Refund and Returns Policy

Effective Date: Dec 16, 2024

Thank you for shopping at Dream Global Trading. We aim to provide you with high-quality products and an excellent shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and obligations regarding returns, refunds, and exchanges.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. Hair Wigs:
   • The product must be unused, unworn, and in its original condition.
   • The original packaging, including tags and protective nets, must be intact.
   • Returns must be initiated within 14 days of receiving the product.
2. Bath Soap Bars and Cosmetics:
   • Due to hygiene reasons, these items are non-refundable and non-returnable unless they are defective or damaged upon arrival.
3. Defective or Damaged Items:
   • If you receive a defective or damaged product, please notify us within 7 days of receipt by contacting our customer support team at [Insert Contact Email].

Non-Returnable Items

We cannot accept returns for:

• Products that have been used, altered, or damaged by the customer.
• Clearance or sale items marked as “Final Sale.”
• Bath soap bars and cosmetics (unless defective or damaged).

How to Initiate a Return

To start the return process:

1. Contact our customer service team at [Insert Contact Email] or call [Insert Phone Number]. Provide your order number and details about the issue.
2. Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send the product back to us.
3. Pack the product securely in its original packaging and include the RA number.

Refund Process

• Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days. The refund will be issued to your original payment method.
• Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

Exchanges

Exchanges are only available for defective or damaged items. If you need to exchange a product, follow the return process outlined above. Upon approval, we will send you a replacement product.

Shipping Costs for Returns

• Customers are responsible for covering the return shipping costs unless the product is defective or incorrect.
• For defective or incorrect products, we will provide a prepaid shipping label.

Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us:

• Email: aman@dreamglobaltrading.com
• Contact Us: Click Here
• Address: 817 Silver Spring Ave, STE 401, Silver Spring, MD, 20190, USA.

We value your satisfaction and are committed to resolving any issues as quickly as possible.